All your questions on MonFax

What do I need to use MonFax.com?

All you need is internet access and an account on our site, which you can access by clicking the following link: www.monfax.com/en/rates
There’s no need for any additional equipment.

Can I start receiving faxes immediately after sign-up?

Yes. Your fax number is activated immediately upon completion of the sign-up procedure.

Do I have to pay when I receive a fax?

No. Incoming faxes are free and unlimited.

Can I still use MonFax even if I live abroad?

Yes. MonFax numbers are accessible worldwide.

Is there a cancellation fee?

No, we won’t charge you anything for cancelling your use of MonFax.

What should I do if I’ve signed up but haven’t yet received my confirmation email?

Check the Spam folder of your email inbox, because our email could have been sent there by mistake. Before receiving faxes to your inbox, you must identify MonFax as an authorised/non-spam sender. If you still don’t find our email, it’s possible that your email address was incorrectly entered during sign-up. In this case, return to your client space and verify your email address.

I lost my MonFax number(s). How can I retrieve it/them?

Click the “Log In” button (top right of your screen), then on “Forgot MonFax Number.”
Your information will be sent by email.
You can also click on this link: https://www.monfax.com/en/forgot-password

I lost my password. How can I retrieve it?

Click the Log In button (top right of your screen), then on “Forgot Password.”
Your login information will be sent to you by email.
You can also click on this link: https://www.monfax.com/en/forgot-password

I’ve changed my email address. How can I receive faxes to my new email?

Log in to your MonFax client space, then click on “My Email Addresses” in the menu to the left of the screen.
You can now modify your email address for fax reception.

I want to receive my faxes to multiple email addresses. How can I add these?

Log in to your MonFax client space, then click on “My Email Addresses” in the menu to the left of your screen.
You can now provide additional email addresses for reception of your faxes.

Can I send faxes with MonFax?

Yes, you can send faxes with MonFax. Simply purchase a pack of outgoing fax credits (starting at ‎£4.90 w/o VAT) or sign up for one of our plans that include outgoing faxes.

Is it possible to send a fax to multiple destinations at once?

Yes. With MonFax you can send the same fax to one, ten or a thousand numbers with a single click.

What is the transmission speed when sending a fax with MonFax?

Faxes sent through MonFax are transmitted at the same speed as traditional faxes.

Can I receive multiple faxes at the same time?

Yes. This main difference between our service and your regular fax machine or program is that you can receive multiple faxes simultaneously - no more losing faxes or queuing due to a busy line. All faxes are instantly available in your email inbox as well as your client space in PDF format.

What is the delay for fax reception to my email?

Faxes received by your MonFax number are converted into PDF format and sent immediately to your email.

Reception time may vary, depending on your internet service provider and email service. Missing faxes may also have been sent to your spam folder by mistake, so be sure to check here if an expected fax has not yet come through.

What is the delay for fax reception to my client space?

Faxes received by your MonFax number can be viewed immediately in your client space.

Is MonFax operational all the time?

Yes, the MonFax service is accessible 24 hours a day, 7 days a week.

Don’t forget that it’s not necessary for your computer to be turned on for your faxes to come through. They’re available to view in your email inbox and client space any time you wish.

Can I receive faxes sent from overseas?

Yes, it’s possible but it depends on the type of number you’ve chosen.

If you opted for a global number, you can receive international faxes. Your correspondent must enter your number in international format for the UK (ex: 00 44 XX XX XX).

Can I forward my faxes?

Yes. Just as with a classic email, you can forward your faxes by email to whomever you wish.

I already have a fax number, can I keep it?

Yes. If your fax number is already known to many of your clients and partners, you’ll likely want to keep this number.

If you’d like to start receiving faxes to this number by email through MonFax.com, simply effect a portability request.

Please note that for each incoming fax, you’ll have to pay for the call transfer to your MonFax number.

Your line’s tone may change during transfer, but this is normal.

Please note as well that if you use a single phone line for calls as well as faxes, you won’t be able to receive calls while transfers to MonFax are taking place.

What is PDF format?

PDF format (Portable Document Format) is an open standard used by standardisation organisations around the world to ensure the security and reliability of electronic document delivery and exchange. Administrative agencies and businesses use PDF format to simplify the management of their documents, increase productivity and reduce paper dependence.

To read documents in PDF format, you must download Adobe Acrobat Reader (a program that is likely already installed on your computer). If you do not already possess Adobe Acrobat Reader, you can download it for free at http://www.adobe.com/mena_en/

How do I reach MonFax.com’s customer service?

If you wish to contact us, you may call +33 102 03 04 05 or send an email to support@monfax.com